Privacy Policy

On Time Fuel Solutions
Effective Date: 2022

On Time Fuel Solutions (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website, submitting a quote request, or using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

1.1 Information you provide directly

• Name
   
• Email address
   
• Phone number
   
• Delivery address or service location
   
• Company name (if applicable)
   
• Fuel type and quantity requests
   
• Any additional information submitted through forms, phone calls or emails
   

1.2 Website browsing information

When you visit our website, we may automatically collect:

• IP address
   
• Browser type and version
   
• Device information
   
• Pages visited and time spent
   
• Referring websites
   
• Cookies and analytics data
   

2. How We Use Your Information

We use your information to:

• Provide fuel delivery services
   
• Prepare and send quotes
   
• Communicate about bookings, deliveries, invoices or enquiries
   
• Improve our website and customer experience
   
• Maintain internal records for safety, compliance and business administration
   
• Comply with Australian transport, safety and legal obligations
   

We do not sell or rent your personal information to third parties.

3. Disclosure of Your Information

We may share your information with:

• Trusted service providers (IT support, web hosting, email systems)
   
• Drivers or subcontractors delivering your fuel
   
• Regulatory bodies where required by law (NHVR, WorkSafe, emergency services)
   
• Professional advisers (accountants, legal consultants)
   

All third parties are required to handle your information safely and lawfully.

4. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to collect non-identifiable data about how visitors use the site.

You can disable cookies in your browser settings, however this may affect how the website functions.

5. Data Storage and Security

We take reasonable steps to protect your personal information from:

• Unauthorised access
   
• Loss or theft
   
• Misuse or modification
   

Your information may be stored electronically on secure systems located in Australia or overseas. We maintain appropriate security protocols to safeguard data.

6. Accessing and Correcting Your Information

You may request:

• Access to the personal information we hold about you
   
• Corrections to inaccurate or outdated information
   

Requests can be made by contacting us (details below). We will respond within a reasonable timeframe as required by the Privacy Act.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these websites.

8. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website.

9. Contact Us

If you have questions about this Privacy Policy or wish to access or correct your information, please contact:

On Time Fuel Solutions
Email: Info@ontimefuels.com.au

Phone: 0422 220 096
New South Wales, Australia